To A Fault

Do you ever look at a situation and wonder what you could have done better to control the outcome?
I know I have. 
I have started writing a new novel. It seems that all I do is start novels, but I never end up finishing them. I believe, under my wobbly memory, that I have written over 20 separate and distinctly unique novels.
I love to write. HENCE, this blog. What I love even more? Finishing a damn novel. 


The whole time that I have considered myself a writer I have always had something that got in the way to finishing a novel. 


Usually, I have something come up in my life that distracts the writer in me and then I end up with too much time between my writing sessions. So, I just set the manuscript aside and move on with my life.


This time, I hope I can finally finish one. We'll see how it goes.


Good Night Stay Strong and Speak Up

What do you mean you CAN"T give me my ####### money back?

I just love my job.

I had to throw that out there. Despite being cussed out, yelled at, and being blamed for everything under the sun; it's the awesome and patient customers who keep me going. Right now, it's kind of 50/50 on the types of customers I deal with.

I appreciate people calling in because they are the reason I have a job, but I just wish everyone would take a DEEP breath and realize that: Yes I work for this company and no, I really didn't do this to you and it has been out of my control until you called me, but I will take responsibility because when it boils down everyone just wants someone to blame.

I have called call centers before. I get it. I have TOTALLY been in your shoes before. But, take a second and put yourself in my shoes. Thusly:

          I am only some random stranger you called. I do not have magic powers to correct what has happened to you. I can work to the best of my ability and knowledge to fix this problem. If I can't fix it, I will find someone who can. This I PROMISE you. So please, for the love of God, be patient with me because it takes time to look up all of your information so that I can properly assist you. I may not have magic powers but I do my best to take care of ALL of my customers equally (equally= above and beyond).

I develop special connection with my customers. I feel personally responsible for your happiness when you get off the phone with me. I ALWAYS do my best.

And to top it all off, a new friend I made at the call center has quit. I feel so bad. She left after receiving a call that apparently the customer cut her down so far she was in tears and she quit.

I'm going to miss my new friend. I just found her on facebook.

That's all I've got tonight. I'm singing to In the Arms of the Angel: Sarah McLachlan

The Days That precede Days

I had to drop my English technical writing course . It is a little discouraging since I really enjoyed the class. I just hope that I don't get charged with the cost of the class and that it gets dropped from my record.

But with the financial aid hold, I am not going to have it dropped in time to get a hold of the money to pay out my expenses. I decided it better to drop the class that struggle while I am working so many hours to make sure that I get to keep my apartment.

I really love this job. It is something that I love to do. I have only worked in customer service positions and it is what i love to do. I love to help people and make their lives more enjoyable and easier to live. I will strive to do everything I can to make sure that every customer I meet learns from our communication that I AM there to help them and that I DO understand their issues and concerns and DO Care.

Bad Decisions

I can't believe that I have acted the way I have. I deserve to be slapped. HARD. I hate that I have hurt him. I should know better. I shouldn't have gotten so attached so quickly. I freaked out.

I'm not ready. That I feel 100% about.

All I can say is I'm an asshole. I shouldn't have gotten into the relationship without completely thinking it through first.

I should have known better.

I would normally put my tagline here. But tonight I just don't feel it. I'm not good enough for it.

Ahh. School You Tricky Devil You've Found Me Again

So I had to start a blog for a class I am taking this summer. We shall see how it goes. I am excited for it. It looks like a lot of time will be put into this and taken up, but I hope to balance it well with my new job.

ORIENTATION ON FRIDAY

SO FREAKING EXCITED.