I just love my job.
I had to throw that out there. Despite being cussed out, yelled at, and being blamed for everything under the sun; it's the awesome and patient customers who keep me going. Right now, it's kind of 50/50 on the types of customers I deal with.
I appreciate people calling in because they are the reason I have a job, but I just wish everyone would take a DEEP breath and realize that: Yes I work for this company and no, I really didn't do this to you and it has been out of my control until you called me, but I will take responsibility because when it boils down everyone just wants someone to blame.
I have called call centers before. I get it. I have TOTALLY been in your shoes before. But, take a second and put yourself in my shoes. Thusly:
I am only some random stranger you called. I do not have magic powers to correct what has happened to you. I can work to the best of my ability and knowledge to fix this problem. If I can't fix it, I will find someone who can. This I PROMISE you. So please, for the love of God, be patient with me because it takes time to look up all of your information so that I can properly assist you. I may not have magic powers but I do my best to take care of ALL of my customers equally (equally= above and beyond).
I develop special connection with my customers. I feel personally responsible for your happiness when you get off the phone with me. I ALWAYS do my best.
And to top it all off, a new friend I made at the call center has quit. I feel so bad. She left after receiving a call that apparently the customer cut her down so far she was in tears and she quit.
I'm going to miss my new friend. I just found her on facebook.
That's all I've got tonight. I'm singing to In the Arms of the Angel: Sarah McLachlan
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